Frequently Asked Questions

Shipping Questions

Product Questions

Back Orders

General Questions

Shipping Questions

Q.  Do you ship Internationally?

A.  At this time we only ship to the US.  This will change
shortly.  Make sure you’re on our email list to be updated.

Q.  How much do you charge for shipping and handling?

A.  Nothing.  At this time all orders are shipped free.

Q.  How long will it take to ship my order?

A.  Most orders are shipped within 24-48 hours.  (Mon – Fri)


Product Questions

Q.  I know these bottles have been used in bars and restaurants, but are
the bottles you use in good condition?

A  Yes, absolutely.  We cherry pick only the best condition
bottles for our products.  Keep in mind that each bottle is unique in it’s
own way.  These bottle may have some minor imperfections (minor
nicks/scratches), but this is what makes them unique and cool looking.

Q.  The LED lights in my Mood Therapy Bottle Light have settled slightly
in the bottle.  How can I fix this?

A.  Hold the bottle (and controller) horizontal and lightly shake
back and forth tilting the bottle downwards from the top.  This should
spread the lights back out.

Q.  Is there an on/off button on the Mood Therapy Bottle Light?

A.  No.  You must unplug the light when not in use.

Q.  Do you accept special request?

A. Sorry, not at this time.  But we will be adding new products
frequently.  Make sure you’re on our email list to be updated.

Back Orders

Q.  The item I want says “Available on backorder”.  What does this

It means that this is is temporarily sold out, but will be available
for shipment shortly (usually 3-5 days).  You can still order this item
and it will ship as soon as available.  We will not charge your credit
card until the item ships.  If for any unforeseen delays beyond what is
stated, we will notify you by email of the delay details.

General Questions


Q.  What is your warranty/return policy?

A.  We want you to be completely satisfied with your purchase.
All products are quality checked before shipping.  If you your product
arrives damaged, please contact us using the contact form on this website and we
will make arrangements to ship you a new item at our expense. If your product
arrives in good condition, but you do not want it.  It can be returned at
your expense for a full refund.  Please contact us using the contact
form on this website for a RMA number (return merchandise authorization), we
cannot except any items returned to us without a proper RMA number.

Q.  Do I have to pay sales tax on my order?

A.  Only if you live in California.

Q.  Is my information I enter in your shopping cart safe?

A.  Yes.  All credit card orders are processed by PayPal
Merchant Solutions.  (Please Note: You do not need a PayPal account to
place an order on our site.)  
Or you have the option to checkout and pay using your shipping
and billing information stored in your Amazon account.

Q.  I still have a question.

A.  Please use the “contact us” form on this website and we will get
your question answered.